FAQs

We're happy to present the following answers to frequently asked questions.

What do I wear?
If you get a traditional Thai massage, you will need to wear loose fitting clothes such as a warm-up suit, short pants, etc. We also provide Thai style changing cloth if you don’t have appropriate clothing for the appointment.§ back to top

Simply change and browse our massage waiting area for a magazine to read, have a hot cup of tea or cool water and just relax. Simply give the loaned clothing to a massage therapist or the receptionist when you are finished with them.

If you get a Thai oil (aromatherapy) massage or herbal compress Thai massage you will need to undress, but your body will be covered with sheets and intimate parts of your body aren’t touched or massage.

Where do I keep my belongings?
You can take your belongings with you into your massage room.§ back to top

Should I tell my therapist about any medical conditions, medications, or allergies?
Absolutely! This is very important! Some products and services our therapists use or perform can cause irritation and leave you with an unpleasant experience.§ back to top

Can my massage treatments be customized to fit my needs?
Yes! Please feel free to talk to your therapist. Our therapists are trained to deal with a variety of needs. Once you get into the room with your therapist, let him or her know your needs. Most services are customizable and your therapist will make recommendations and suggestions that pertain specifically to you and your well-being.§ back to top

Do I have to chat with my massage therapist?
Absolutely not! Your therapist is a massage therapist, not a psychologist. If you want it quiet, just tell your therapist and you will have a quiet relaxing session.§ back to top

Is there music?
Music can be heard in all treatment rooms. The music is unique, relaxing and an integral part of the massage experience. If the music is too loud or too quiet, it can be adjusted to your liking, simply mention this to your therapist.§ back to top

How do I make an appointment or reservation?
Please use our email address [ metta_appt@yahoo.com ] to schedule an appointment, please include your phone number. If we cannot process your request with the information you provide, we will call the provided phone number for further information.

You may also call 510-525-2826 to schedule an appointment.§ back to top

How can I reschedule or cancel my reservation? Do I get charged?
Please email us [ metta_appt@yahoo.com ] to reschedule or cancel your appointment, please include your phone number. If we cannot process your request with the information you provide, we will call the provided phone number for further information.

You may also call 510-525-2826 to reschedule or cancel an appointment.

Because massage services have been reserved for you, we ask that you notify us in advance if you need to cancel or reschedule. There is no cancellation fee.§ back to top

What happens if I show up late for my appointment?
We understand that life can get in the way which may cause you to be late for your scheduled appointment; if this is the case please call us at 510-525-2826 as soon as possible to notify us of the delay. If you arrive late for your appointment, Metta Traditional will do its best to accommodate your session. This may result in a shorter version of your scheduled service in order to give the next scheduled on-time client their full service.

We appreciate your understanding.§ back to top

Should I tip?
Leaving gratuities is appropriate for work well done. Most tips range from 15%-20% of the price of the service provided. For your convenience, tips can be taken care of either directly you’re your therapist or during check out. Tips may also be given in cash or Visa or MasterCard§ back to top

Can I get Gift Certificates?
Yes. Please request Gift Certificates from the front desk.§ back to top


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